Frequently Asked Questions
Find answers to common questions about our courses and tutoring services.
How do online lessons work?
We use Zoom or Google Meet for live video lessons. You'll receive a link before each class. All you need is a computer with internet, a webcam, and a quiet space.
Which English exam should I take?
It depends on your goal. For Australian immigration, IELTS or PTE Academic are the most popular choices. For US universities, TOEFL iBT is standard. Book a free consultation and I'll help you decide.
Can you teach in Vietnamese or Chinese?
Yes! I'm fluent in English, Vietnamese, and Chinese. I can explain complex concepts in your native language when needed, which is especially helpful for beginners.
What if I need to reschedule a lesson?
You can reschedule with at least 24 hours notice at no charge. Same-day cancellations may not be refundable.
Do you offer group classes?
Yes, I offer small group classes (2-4 students) at a discounted rate. Groups are organized by exam type and level for maximum effectiveness.
How quickly can I improve my score?
Most students see significant improvement within 4-8 weeks with consistent practice. Your progress depends on your starting level, target score, and how much time you dedicate to self-study.
What materials are included?
All courses include lesson materials, practice tests, homework worksheets, and access to our AI practice tools. You don't need to buy any additional textbooks.
Do you offer a free trial?
Yes! Book a free 15-minute consultation where we'll discuss your goals, assess your level, and create a personalized study plan.
What payment methods do you accept?
We accept all major credit and debit cards through Stripe. For students in Vietnam, we also accept bank transfers in VND.
How do I get started?
Simply click 'Book free trial', fill in your details, and we'll send you a personalized study plan within 24 hours. Or browse courses first.